Event Shepherd

Account Management

Account and Data Deletion

You can permanently delete your account inside Event Shepherd from the organization gateway. If you own an organization, you must first transfer ownership to another user or delete the organization before you can delete your account.

If you cannot access the app

Email info@event-shepherd.comwith the subject “Event Shepherd Account Deletion Request.” Include the phone number associated with your account, including its country code. Do not email your password, verification codes, or sensitive identity documents. We must verify your identity before completing a deletion request made outside the app and may contact you with safe verification steps.

What deletion covers

Deleting your account removes your account and profile data and your organization memberships. Content owned by an organization—including documents, images, maps, procedures, schedules, and training evidence—may remain with that organization. We may also retain limited security, fraud-prevention, transaction, or other records when required or permitted by law. See the Privacy Policy below for more information.

Deleting your Event Shepherd account does not cancel an Apple App Store or Google Play subscription. Cancel any active subscription through the store where you purchased it to prevent future renewal charges.

The video below demonstrates deletion from within the app.

Open or download the account deletion demonstration

Legal

Privacy Policy

Effective Date: October 18, 2026

Event Shepherd is a product of Unboxed Solutions. Unboxed Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use the Event Shepherd mobile application (the “App”).

1. Information We Collect

Personal Information: When you create an account, we collect your name, phone number, and email address.

Organization Information: We collect information about the organizations you create or join, your role and memberships, and organization activity such as schedules and assignments.

User and Organization Content: You and organization members may upload or create documents, images, maps, procedures, training evidence, and other operational content. This content may include metadata such as who uploaded it and when it was created or updated.

Device Information: We collect information about the device you use to access the App, including device model, operating system, app version, unique device identifiers, diagnostic information, and security or usage events.

Purchase Information: If you buy a subscription, we receive purchase status, product, renewal, and transaction identifiers from the applicable app store and our subscription service provider. We do not receive your full payment-card number.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App.
• Coordinate security team activities and schedules.
• Store, display, and share content within the appropriate organization.
• Authenticate users and prevent abuse, fraud, and security incidents.
• Manage subscription access and purchase status.
• Send technical notices, updates, and security alerts.
• Respond to your comments and questions.

3. Sharing of Information

Content and account information are shared only as needed to operate the App, including:

• Organization-scoped sharing: Information and content may be visible to members and administrators of the organization to which it belongs, based on their roles and the App’s permissions. Organization administrators may manage membership and organization content.
• Service providers: Firebase, a Google service, processes authentication, database, file-storage, messaging, analytics, diagnostic, and related app-service data on our behalf. RevenueCat processes subscription and entitlement information. Apple and Google process app distribution, store purchases, subscription billing, and related account or transaction information under their own terms and privacy policies.
• When you direct us to share information or give your consent.
• To comply with law, legal process, or enforceable government requests.
• To protect the rights, property, security, and safety of Unboxed Solutions, Event Shepherd, our users, or others, and to investigate abuse or fraud.

4. Data Retention and Deletion

We keep account information and content while needed to provide the App and for legitimate operational, security, and legal purposes. You may delete your account as described in the Account and Data Deletion section. Account deletion removes your account and profile data and organization memberships, subject to verification and the limitations below.

Organization-owned content may remain available to the organization after a member deletes an account. Deletion may also be delayed or limited where we must retain transaction records, prevent fraud or abuse, maintain security, resolve disputes, enforce agreements, comply with law, or preserve data in backup systems until those backups are overwritten in the ordinary course. When retention is no longer necessary, we delete or de-identify the data.

5. Security

We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access.

6. Your Choices and Contact Us

You may review and update available profile information in the App. Questions about this Privacy Policy, privacy requests, or reports of objectionable content or users may be sent to info@event-shepherd.com.

Legal

Terms of Service

Effective Date: October 18, 2026

Please read these Terms of Service (“Terms”) carefully before using the Event Shepherd mobile application (the “App”). By accessing or using the App, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

2. Account Registration

You must create an account to use most features of the App. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate information and keep it current.

3. User Responsibilities

You agree to use the App only for lawful purposes and in accordance with these Terms. You are responsible for the content you post and the actions you take within the App. This includes documents, images, maps, procedures, training evidence, and other material you upload or create (“User Content”). You represent that you have the rights and permissions needed to submit User Content and make it available to the relevant organization.

You retain your rights in your User Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, and transmit it only as needed to operate, secure, and improve the App and provide it to you and the applicable organization. User Content is shared within the organization to which it belongs according to roles and permissions, and organization administrators may manage or remove it.

4. Prohibited Conduct

You agree not to:

• Use the App in any way that violates an applicable law or regulation.
• Impersonate any person or entity.
• Upload content that is unlawful, threatening, abusive, harassing, hateful, defamatory, obscene, sexually exploitative, invasive of privacy, fraudulent, or that infringes another person’s intellectual-property or other rights.
• Upload malware, malicious code, sensitive personal information without authorization, or content that creates a safety or security risk.
• Interfere with or disrupt the operation of the App.
• Reverse engineer or attempt to extract the App’s source code.

We and authorized organization administrators may review, restrict, or remove User Content and may restrict users when reasonably necessary to enforce these Terms, protect users, comply with law, or operate the App. To report objectionable content or a user, email info@event-shepherd.comwith enough information for us to locate and assess the report. Do not send passwords or verification codes.

5. Intellectual Property

The App and its original content, features, and functionality are owned by Unboxed Solutions and are protected by applicable copyright, trademark, patent, trade-secret, and other intellectual-property laws.

6. Subscriptions and Billing

Paid subscriptions are purchased through the Apple App Store or Google Play and are processed by the applicable store, with RevenueCat used to manage subscription status and entitlements. Prices and billing periods are shown before purchase. Unless canceled, subscriptions automatically renew at the then-current price and for the same billing period, subject to the applicable store’s terms. The store charges your selected payment method.

You must manage or cancel a subscription through the store where you purchased it. Cancel before the store’s renewal deadline to avoid the next charge. Deleting the App or your Event Shepherd account does not cancel a subscription. Refunds and billing disputes are handled under the applicable store’s policies and applicable law.

7. Account and Data Deletion

You may request account deletion as described in the Account and Data Deletion section. Organization owners must transfer ownership or delete their organizations first. Deletion removes account and profile data and memberships, but organization-owned content may remain with the organization. We may retain limited records where required or permitted for legal compliance, security, fraud prevention, transactions, disputes, and backup integrity.

8. Limitation of Liability

To the fullest extent permitted by law, Unboxed Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or connected with your use of the App.

9. Termination

We may terminate or suspend your account and access to the App at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or to us.

10. Changes to Terms

We reserve the right to modify or replace these Terms. We will provide notice of material changes by posting the revised Terms in the App or through another reasonable form of notice.

11. Contact Us

Questions about these Terms and reports of objectionable content or users may be sent to info@event-shepherd.com.